Frequently Asked Questions
Don't see your question here? Drop us a line! We will respond within 1 business day.
info@sculpx.org
Monday-Friday 8am-5pm PST
Saturday-Sunday Closed
What is your return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. Please contact us at info@sculpx.org.
Will I receive shipping info once my order has shipped?
Yes! As soon as your checkout is confirmed, you'll receive a confirmation email followed by a shipping confirmation with our tracking details once your order is on its way.
Can I cancel my order?
We work quickly to ship your order as soon as possible. Because we start processing orders as soon as they are place, once an order has been shipped, we're unable to cancel that order.
The item I purchased arrived damaged. What can I do?
We take great pride in delivering high-quality products to our customers. If your item arrived damaged, please email a few clear photos of the item (and packaging, if possible) along with your order number to info@sculpx.org. Our team will review the details and work with you promptly to resolve the issue.
I forgot to include a gift note, is it too late?
If you'd like to include a personal note with your order, simply reply to your order confirmation email and let us know what you'd like to say. As long as your order hasn't shipped yet, we'll be happy to add it for you.
What is the free shipping threshold?
We are please to offer free shipping for orders over $150.